SHIPPING & RETURNS
SHIPPING POLICY
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
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LOCAL PICKUP
You can skip the shipping fees with free local pickup from Sutherland or Kareela Village, 1/13 Freya St, Kareela NSW 2232.
RETURN & EXCHANGE POLICY
We only offer returns if the product is faulty or damaged. Proof of fault and damage will need to be provided along with proof of purchase.
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To start the return process, you can contact us at hello@lowtoxlab.com.au
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@lowtoxlab.com.au
DAMAGES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.